At Pioneverse Technologies Pvt. Ltd., we prioritize transparency and customer satisfaction. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for the services offered via our website (www.pioneverse.com, the “Site”). By using our services, you agree to this policy.
1. Cancellation Policy
1.1 Service Cancellation by the User
- Cancellations must be requested in writing via email to support@pioneverse.com.
- Cancellation requests are subject to the terms specified for the specific service purchased.
- If the service has already been initiated or delivered, cancellations will not be processed.
1.2 Service Cancellation by Pioneverse
- We reserve the right to cancel any service due to unforeseen circumstances, including but not limited to technical issues, non-payment, or violation of our Terms & Conditions.
- In the event of cancellation by Pioneverse, a full or partial refund will be provided based on the stage of service delivery.
2. Refund Policy
2.1 Eligibility for Refund
- Refunds are only applicable for eligible services as explicitly stated in the service agreement or purchase terms.
- Refund requests must be submitted within 15 days of the service purchase or as specified in the service terms.
2.2 Non-Refundable Items
- Custom development services, consulting fees, and services that have been fully delivered are non-refundable.
- Any third-party fees, taxes, or charges incurred during the transaction are non-refundable.
2.3 Partial Refunds
- If a service is partially completed and subsequently canceled by the user, a partial refund may be issued at our discretion based on the work completed.
2.4 Refund Process
- Refund requests must be emailed to support@pioneverse.com, including the order ID, reason for the refund, and any supporting documents.
- Approved refunds will be processed within 7-10 business days and credited to the original payment method used.
3. Exceptions
- Refunds and cancellations are not permitted for promotional services, discounted services, or time-sensitive services once purchased.
- Services rendered under specific contractual terms may be governed by additional refund and cancellation clauses as agreed.
4. Disputes
- If you disagree with a cancellation or refund decision, you may escalate the issue by contacting our support team at support@pioneverse.com.
- All disputes will be addressed in accordance with our Terms & Conditions and governed by the laws of India.
5. Amendments to Policy
- Pioneverse reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective upon posting to the Site.
6. Contact Us For assistance or inquiries regarding this policy, please contact us:
Pioneverse Technologies Pvt. Ltd. Email: support@pioneverse.com
Thank you for choosing Pioneverse Technologies Pvt. Ltd. We value your trust and commitment to our services.