At Pioneverse Technologies Pvt. Ltd., we provide digital services and solutions that are delivered electronically. This Shipping and Delivery Policy outlines the terms and conditions under which our digital services are delivered. By purchasing our services, you agree to this policy.
1. Delivery of Digital Services
1.1 Method of Delivery
- All digital services, including software, licenses, reports, and other deliverables, are delivered electronically via email, secure download links, or through our online portal.
- No physical shipping is applicable as all services are provided in digital format.
1.2 Delivery Timeline
- The delivery timeline for digital services is specified in the service agreement or purchase confirmation.
- Most services are delivered within the agreed timeline after full payment is received and verified.
- Any delays due to unforeseen circumstances will be communicated promptly to the client.
1.3 Service Access
- For subscription-based or ongoing services, access will be provided through login credentials or other secure methods as defined in the service agreement.
- You are responsible for safeguarding your access credentials and ensuring they are not shared with unauthorized parties.
2. Confirmation of Delivery
2.1 Delivery Notification
- Upon successful delivery of the digital service, a confirmation email will be sent to the registered email address provided during the purchase.
- This email will include any necessary instructions, links, or credentials to access the purchased service.
2.2 Failure of Delivery
- If you do not receive the delivery confirmation within the specified timeframe, please contact us immediately at support@pioneverse.com.
- Issues related to incorrect email addresses or technical errors will be resolved promptly upon notification.
3. User Responsibilities
3.1 Accurate Information
- Ensure that all contact details, including your email address, are accurate and up-to-date at the time of purchase.
3.2 Technical Requirements
- It is your responsibility to ensure that you have the necessary software, hardware, and internet connection to access and use the digital services.
4. Refunds and Cancellations
4.1 Applicability
- Refunds and cancellations are governed by our Cancellation and Refund Policy. Please refer to that document for detailed terms.
5. Amendments to Policy
5.1 Pioneverse reserves the right to update or modify this Shipping and Delivery Policy at any time. Changes will be effective upon posting to the Site.
6. Contact Us
For any questions or concerns regarding this Shipping and Delivery Policy, please contact us:
Pioneverse Technologies Pvt. Ltd.
Email: support@pioneverse.com
Thank you for choosing Pioneverse Technologies Pvt. Ltd. We are committed to delivering exceptional digital services.